LIVE WEB STREAMING FAQ'S

- A device with Adobe® Flash® Player free download. Click here for Adobe® Flash® Player system requirements
- A high-speed internet connection
OR 
- For devices with operating systems that do not support Adobe® Flash® Player, the web stream will automatically play in the latest web browsers which support HTML5
- A high-speed internet connection

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

Make sure that Adobe® Flash® Player is installed on your device. If not, visit the Adobe website to get the latest version. It is free to download and use. If you cannot install Adobe® Flash® Player on your device, contact your IT department for support.

Operating systems which do not support Flash will automatically play in the latest web browsers which support HTML5. If you still cannot see the streaming then please try a different browser.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

Most live web streams are configured so that they will play on both desktop and mobile devices, including your iOS device. Sometimes events will be formatted so that they can only be viewed on devices with Adobe® Flash® Player installed. In those cases, you will need a Windows or Mac computer with Adobe® Flash® Player installed in order to view the live web stream. You can get the latest version of Adobe® Flash® Player here.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

Mobile devices with the latest Android operating systems should be compatible. If you experience difficulties it may be better to watch on a desktop device.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

Live streaming of video works differently to that of on-demand streaming of videos such as those you would find on YouTube. It is possible you can watch an on demand video and still find yourself unable to watch a live web stream. A "Stream not found...", "Licence is not recognised..." or "Could not connect to server..." message is likely to indicate that the protocols required to live stream content to your device are being blocked at a firewall level by your organisation. Please contact your IT department and notify them of this issue. They may be able to make changes that will allow you to view the stream. You also need to make sure that port 1935 is open (not blocked in your network configuration). Click here to test the port.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

Insufficient internet connection speed is the main cause of choppy or stuttering video. Video is delivered at a relatively high bit rate. If your picture freezes frequently this may mean that your connection speed may not be able to keep up. If you are on a wireless network you may want to consider using a wired computer to view the stream instead.

Please refresh your browser when your live streaming page stops unexpectedly.

No. The next session will not start automatically, you need to click the “Next Session” link in the top right corner of the live streaming page.

It is possible that you have the live stream running more than once on your computer. Check to make sure you don't have the same web page open in another browser or in another tab in the same browser.

Yes you can ask live questions during the live streaming. Please allow for plenty of time as questions will only be answered during the Q&A and panel discussions.

Yes, you can contact the support team at any time. Please contact [email protected] for support.

Yes, the videos will be available on the PLSA's YouTube channel shortly afterwards.