Pensions and Lifetime Savings Association > Help > App

PLSA Conference App help

Here you'll find guidance on setting up and using the app. You can find lots more hints and tips on how to use the app, as well as event information, in the 'Info' section of the app itself.

Logging in

Logging in from email Logging in from email

1. Find your invitation. Check your email account for an invitation message from PLSA Events. Open the email invitation on the device you wish to use the app.

2. Download the CrowdCompass AttendeeHub app. If you haven't downloaded the app yet, do that first by tapping Download the App. If your device is not iOS or Android go straight to step 4.

3. Click Install on Android or Get on iOS and wait for the app to download to your device. Once the app has finished installing go back to the email.

4. Return to your invitation. Click Verify Account.


Please note: this is a single use link and can only be used once. If the Verify Account link has already been used you need to go to the app (or mobile web browser if not iOS or Android) and follow the steps for LOGGING IN FROM THE APP below.

5. Confirm your verification. Click Open App to complete the verification via your new mobile app or click on mobile web browser if you do not have the app.

You should now have logged in successfully!

6. If you have more than one smartphone or tablet you'll need to verify your account on each device. After downloading the app on each device follow the steps for LOGGING IN FROM THE APP below.

 

Logging in from app Logging in from app

1. Download the CrowdCompass AttendeeHub app. If you haven't downloaded the app yet, do that first by going to the App Store for iOS or Google Play for Android and searching for 'AttendeeHub'. 

If your device is not iOS or Android visit the mobile web browser instead, click Log In and go straight to step 3. 

2. In the app, tap the menu icon in the top left corner and click on Log in for more features!

 

3. Enter your details. Enter your first and last name where prompted, then tap Next. Enter the email address associated with your conference registration, then tap Next one more time. You will receive an email to verify your account.  

4. Open your email to find your verification code.


Please note: For security purposes verification codes expire after 24 hours and can only be used once. If you're logging in on multiple devices, you'll receive a new verification code for each.
 

5. Return to the app or mobile web browser and enter the four-digit code to finish logging in. Click Verify.

You should now have logged in successfully!

 

Setting up your profile

Build your profile Build your profile

1. Access your profile settings. After logging in, tap the menu icon in the top left corner, then tap your name at the top of the screen.

2. Fill out the fields to give other attendees a sense of who you are. You can write a short bio, upload a photo and provide your contact information.

3. Connect your social media accounts. Linking your social media accounts to your profile allows you to share directly from the app to your social feeds and automatically connects your existing photo.

Make it public Make it public

1. Access your profile settings. If you don’t mind fellow delegates seeing your profile, you can set it to public. After logging in, tap the menu icon in the top left corner, then tap your name at the top of the screen.

2. At the top of your Profile Settings, make sure that the box marked “Set Profile to Private” is unchecked.

Delegate networking

Share contact details Share contact details

1. Access the Attendee List. After logging in, tap the Attendees icon.

2 .Find the person you want to share your contact information by either scrolling through the list or using the search bar at the top of the screen.

3. Tap their name, then the + icon to send a contact request. If they accept, the two of you will exchange info.

4. To access your new contacts tap the menu icon and then tap My Contacts. Here you’ll find a list of all the delegates you’ve exchanged contact info with.

1:1 instant messaging 1:1 instant messaging

1. Access the Attendee List. After logging in, tap the Attendees icon.

2. Find the person you want to message by either scrolling through the list or using the search bar at the top of the screen.

3. Tap their name, then the chat icon to start messaging.

4. To check if you have any messages tap the menu icon in the top left corner, then My Messages. If you have a message, there will be a red circle with the number of messages in it.



If you don't want to chat, tap their name, then the chat icon. But don’t type anything, instead tap Block in the top right.
 

Scheduling appointments Scheduling appointments

1. Tap the menu icon in the top left corner, then My Schedule. 

2. Create Your Appointment: In the top right corner of the My Schedule page you'll see a + symbol. Tap on it to access the Add Activity page.

3. Give your appointment a name, a start and end time, and some invitees. When you're finished, tap Done. Invitations will be immediately sent to all relevant attendees.

4. You may want to set a reminder. Open the appointment in My Schedule. Scroll through the calendar to see all of the appointments in your schedule. Tap on any of them to see more details about them. From the detail page you can tap the clock icon to set an alert to remind you about the appointment.