Cold call ban will help savers spot the scammers, PLSA says | PLSA
Cold call ban will help savers spot the scammers, PLSA says

Cold call ban will help savers spot the scammers, PLSA says

17 August 2018

The Pensions and Lifetime Savings Association (PLSA) has today (Friday) published its response to the Government’s latest consultation ‘Ban on cold calling in relation to pensions’, in a bid to protect savers from falling victim to pension-related scams.

The PLSA’s response states:

  • The PLSA supports the Government’s cold-calling ban as it will make it easier for the industry and regulators to get behind a clear message to savers.
  • The cold calling ban will not act as a silver bullet. The PLSA is concerned that determined scammers will find a way around it, for example, by calling from overseas.
  • The Government should go further as the approach does not address the central problem which is that being a registered pension scheme is no proof of being a legitimate pension scheme.
  • The PLSA wants the Government to introduce an authorisation regime to stop rogue firms from entering the market and to tackle those using existing schemes as a vehicle for their activities.
  • As a first step towards this, the Government should require any new Small Self-administered Schemes (SSAS), or SSAS wishing to receive transfers, to have an independent professional trustee or another recognised professional on its board. This would be supported by an accreditation system for independent professional trustees, operated by The Pensions Regulator.
  • The PLSA suggests that starting with the smaller schemes would make sense as these are the ones that scammers normally use. Authorisation is already being introduced for master trusts and the risks in large single-employer and multi-employer schemes are much lower.
  • In the long-term – once the authorisation scheme is in place – the PLSA’s proposal is that members would only have a right to transfer to a scheme that is authorised.

James Walsh, Policy Lead: Engagement, EU & Regulation, at the Pensions and Lifetime Savings Association (PLSA), said:

“Cold calling is one of the main methods used by scammers preying on vulnerable people, so the Government’s plan to ban cold calling is a much-needed step towards making life more difficult for scammers. The ban will give a clear message to savers that if you receive a call about your pension

from anyone other than your own provider, put the phone down. “However, we need a more ambitious approach from the Government if we are to fully protect savers. We are calling for the Government to gradually introduce an authorisation regime for pension schemes. The most pressing problem area at present is small schemes, so that is where we would start, but in the long-term we would expect all schemes who want to accept transfers to be authorised.”


The Pension Scams Industry Group (PSIG) code can be found on the PLSA website here.

The PLSA’s research on pension scams can also be found here.

Previous PLSA research has found:

  • One in six (17%) of those with a pension say they have been contacted by a company, other than the one that provides their pension, to discuss making changes or transferring their pension. One in ten (11%) have even been contacted multiple times.
  • Four fifths (79%) agree there should be stricter rules and checks to ensure that pension pots are secured. Only 28% felt these checks are unnecessary because people should be able to access their money easily as and when they want.
  • Nine in ten (88%) agree the checks pension providers and workplace pension schemes undertake to help protect against scams were good, as long as they make it harder to scam people.
  • When tasked with identifying a pension scam, 29% of people missed the most obvious ones.

Methodology: The PLSA survey was an omnibus poll run by Opinium from 28 December 2017 to 2 January 2018 containing 2,004 nationally representative UK adults (aged 18+).


Robyn Margetts, Head of Media and PR
 020 7601 1726 | 07713 073 023 | [email protected]

Steven Kennedy, PR Manager
 020 7601 1737 | 07713 073024 | [email protected]

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