Web streaming FAQs

LIVE WEB STREAMING FAQ'S

1. What do I need to watch the live web stream? 1. What do I need to watch the live web stream?

- A device with Adobe® Flash® Player free download. Click here for Adobe® Flash® Player system requirements
- A high-speed internet connection
OR 
- For devices with operating systems that do not support Adobe® Flash® Player, the web stream will automatically play in the latest web browsers which support HTML5
- A high-speed internet connection

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

2. Why won't the stream play and i can only see a black screen? 2. Why won't the stream play and i can only see a black screen?

Make sure that Adobe® Flash® Player is installed on your device. If not, visit the Adobe website to get the latest version. It is free to download and use. If you cannot install Adobe® Flash® Player on your device, contact your IT department for support.

Operating systems which do not support Flash will automatically play in the latest web browsers which support HTML5. If you still cannot see the streaming then please try a different browser.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

3. Can I watch the live web stream on my iOS device (i.e. iPhone, iPad, etc.)? 3. Can I watch the live web stream on my iOS device (i.e. iPhone, iPad, etc.)?

Most live web streams are configured so that they will play on both desktop and mobile devices, including your iOS device. Sometimes events will be formatted so that they can only be viewed on devices with Adobe® Flash® Player installed. In those cases, you will need a Windows or Mac computer with Adobe® Flash® Player installed in order to view the live web stream. You can get the latest version of Adobe® Flash® Player here.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

4. Can I watch the live web stream on my Android device? 4. Can I watch the live web stream on my Android device?

Mobile devices with the latest Android operating systems should be compatible. If you experience difficulties it may be better to watch on a desktop device.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

5. When I try to watch the live web stream, I get an error message "Stream not found...", "Licence is not recognised..." or "Could not connect to server..." What does this mean? 5. When I try to watch the live web stream, I get an error message "Stream not found...", "Licence is not recognised..." or "Could not connect to server..." What does this mean?

Live streaming of video works differently to that of on-demand streaming of videos such as those you would find on YouTube. It is possible you can watch an on demand video and still find yourself unable to watch a live web stream. A "Stream not found...", "Licence is not recognised..." or "Could not connect to server..." message is likely to indicate that the protocols required to live stream content to your device are being blocked at a firewall level by your organisation. Please contact your IT department and notify them of this issue. They may be able to make changes that will allow you to view the stream. You also need to make sure that port 1935 is open (not blocked in your network configuration). Click here to test the port.

If you are unable to watch the live stream don't worry. The videos will be available on the PLSA's YouTube channel shortly afterwards. 

6. The video is choppy, stutters or is stuck on a loading screen. What should I do? 6. The video is choppy, stutters or is stuck on a loading screen. What should I do?

Insufficient internet connection speed is the main cause of choppy or stuttering video. Video is delivered at a relatively high bit rate. If your picture freezes frequently this may mean that your connection speed may not be able to keep up. If you are on a wireless network you may want to consider using a wired computer to view the stream instead.

7. The live web stream has stopped unexpectedly. What should I do? 7. The live web stream has stopped unexpectedly. What should I do?

Please refresh your browser when your live streaming page stops unexpectedly.

8. What happens when one Live Streaming session has finished? Will the next session start automatically? 8. What happens when one Live Streaming session has finished? Will the next session start automatically?

No. The next session will not start automatically, you need to click the “Next Session” link in the top right corner of the live streaming page.

9. Why am I hearing an echo from the live stream? 9. Why am I hearing an echo from the live stream?

It is possible that you have the live stream running more than once on your computer. Check to make sure you don't have the same web page open in another browser or in another tab in the same browser.

10. Can I ask the speaker questions during their presentation? 10. Can I ask the speaker questions during their presentation?

Yes you can ask live questions during the live streaming. Please allow for plenty of time as questions will only be answered during the Q&A and panel discussions.

11. Can I contact the support team during the live streaming sessions? 11. Can I contact the support team during the live streaming sessions?

Yes, you can contact the support team at any time. Please contact ivan@iamigo.co.uk for support.

12. Will the videos be available after the live web streaming has ended? 12. Will the videos be available after the live web streaming has ended?

Yes, the videos will be available on the PLSA's YouTube channel shortly afterwards.