STAR builds on work by a collaboration of 10 industry bodies and representatives of individual firms, defining a transfers framework to challenge and improve customer experiences of moving savings and investments from one financial institution to another. Two not-for-profit organisations, Criterion and TeX, have joined forces to create STAR – to help deliver the framework, which has support from the Pensions Minister, the industry and Government. STAR officially went live at the TISA Annual Conference, with a number of firms already committing to the initiative.
Contact name: Matthew Dransfield
Job title: Commercial & Marketing
Address: 7 Lochside View, Edinburgh park, Edinburgh, EH12 9DH