FAQs
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Local Authority Update | 11-12 November | Online

FAQs


 

I've registered for the event. How do I access the conference platform when the event starts?

The digital event platform will open two weeks in advance of the event. Joining Instructions will be sent by email, and will contain a personal link to access it. If you think you are registered but haven’t received the Joining Instructions please contact [email protected].

Can I register once the event has already started?

Yes. Bookings do not close. Please note that once an event is open, registrations will be processed as quickly as possible. You’ll be added to the system and Joining Instructions will be emailed to you as soon as possible. Please note that there may be delay during busy periods. It’s always best to book on to the event early to avoid any hold ups.

How do digital conferences work?

The PLSA digital conferences will offer everything you have come to expect from our world-class face-to-face conferences, with a digital twist. At the heart of the event remains the programme, which will feature sessions from industry experts and thought leaders who bring intelligence and insight from pensions, economics, and politics.

Key features:

  • Access all conference sessions, live and on-demand
  • Ability to create your own personal schedule with bookmarked sessions 
  • Meetings and content – you can also export this to your own calendar or print as a pdf
  • Access to our online exhibitors
  • Access to the sponsor showcase
  • Delegate match making – view suggested connections based on your registration criteria and interests
  • One-to-one video meetings
  • Exhibitors can set up group video meetings Networking chat rooms alongside conference sessions
  • Networking chat rooms alongside conference sessions
  • Networking chat rooms based on particular interest

What software will I need in order to attend?

All you need is an internet connection to join. The latest versions of Firefox, Mozilla or Google Chrome are the preferred browser to use to guarantee a great viewing experience 

Will someone show me how to use the new platform?

User demos will be made available. A user guide is also available here

What if there are technical issues on the days? 

As always the PLSA team will be on hand to assist with any issues you encounter. There will also be help available from digital the platform provider.

Will there be an opportunity to engage with speakers and ask questions at the sessions? Yes, speaker Q&A can be facilitated during the live and some of the pre-recorded sessions. You can also connect with speakers one-to-one during the event. 

I usually get CPD points at your conferences. Will this change if I attend the digital conference?
You can still earn CPD points under the PMI CPD Scheme. The event may qualify for CPD hours under other schemes.

I really enjoy meeting with my peers at your conferences. Will there still be an opportunity to network?
You can network with  attendees delegates using the chat tools or video calling. You’ll be able to search for a particular attendee in the attendee list. The platform also uses AI to suggest connections for you with both attendees and sponsors.

I’m looking for a new supplier, can I still meet with exhibitors at the conference?
There will be a number of opportunities for you to engage with our sponsors and access thought leadership content from consultants and service providers.

Do I need to attend all the sessions?
We know that as well as attending sessions, networking is equally as important. We have added break times to allow you time to explore the platform, meet our sponsors and connect with your peers.

Can I choose which sessions I would like to attend in advance?
You can add sessions to your personal schedule within the platform. A limited number of the session are subject to attendance restrictions, you will be asked to pre-register for those.

I normally attend as a delegate, can I upgrade and purchase a sponsorship package?
We have a number of exhibitor and sponsorship packages available. Please contact [email protected] for more information.

How can I register my whole team?
You can register your team via the conference website. You are able to book your whole team under one booking. If you are a Business Member you are able to purchase a Organisation ticket which enables your organisation to register unlimited numbers of delegates for a fixed fee. Contact [email protected] to find out more

What about my details? Will they be safe if I go online?
Your details are safe with us, please refer to our privacy policy which explains how the PLSA collects and uses personal data in line with the General Data Protection Regulation (GDPR) and other UK data protection laws. 

The details you provide during registration will be used to create an account that will allow you to access to the digital event platform and the attendees' list to network before, during and after the event. For further information on your data processing and your rights, please refer to our digital platform’s protection of data policy: https://www.swapcard.com/gdpr or send an email to [email protected].

When in the event platform you can decide whether or not your profile is viewable.

Are there any standards or guidelines for behaviour at digital events?
Attendees of our digital events must abide by our Code of conduct for digital events


Event, webinar and training enquiries: Nikolina Hudi:
0207 601 1710 
[email protected]

Exhibiting, speaking, sponsoring, or becoming an Education Partner: Adrian Messina
020 7601 1772 
[email protected]

Can I register for events over the phone?

PLSA event bookings are processed online only. Please register via our website. If you have not attended an event before you will need to create an account prior to being able to book. To register for a new account please click here.

For any issues with the booking process please contact  [email protected], 0207 601 1710.

I have forgotten my account password, what shall I do?

Please request your password via the “Password Reset” button on the login page of the online portal. If you are not receiving your password-assistance email please check your spam or bulk email folder. If you still have not received a password-reset link please contact Nikolina Hudi [email protected] or 0207 601 1710.

Can I attend only one day of the conference?

Yes you can but this does not change the fee. We do not offer daily tickets.

Can I see the list of delegates?

We only share this information with people that are attending the event. We do not make delegate lists public. The delegate list will be shared as part of the pre-event information approximately one to two weeks before the start of an event.

Can I transfer my place to somebody else?

You can transfer your registration to a different delegate before the event using the Manage Registration option in your online account. Please note that tickets are non-transferable between colleagues during the event. It is not possible to share registrations. 

Can I pay with an invoice?

Yes, please select Invoice as a payment option during the booking journey if you would like to pay via invoice.

Can I make any changes to my existing booking?

You can add/update sessions, transfer delegates and request cancellation in your online account. If you require any assistance please contact Nikolina Hudi [email protected] or 0207 601 1710.

Are there any cancellation charges?

For terms and conditions of registrations please click here.


How does a digital conference work?

The PLSA digital conferences will offer everything you’ve come to expect from our world-class face-to-face conferences, with a virtual twist.

At the heart of the event remains the programme, which will feature sessions from industry experts and thought leaders who bring intelligence and insight from pensions, economics, and politics.

To make the sessions easier to digest in their online format, the programme is split across additional days and will run in the mornings.

Key features:

Access all conference sessions, live and on-demand
Ability to create your own personal schedule with bookmarked sessions
Meetings and content - you can also export this to your own calendar or print as a pdf!
Access to our online exhibitors Access to the sponsor showcase
Delegate match making – view suggested connections based on your registration criteria and interests
One-to-one video meetings Exhibitors can set up group video meetings
Networking chat rooms alongside conference sessions 

How long are the conferences?

To make the sessions easier to digest in their online format, the programme is split across additional days and will run in the mornings, allowing for extra networking time in the afternoons.    

What sponsorship and exhibition options are available?

Please contact [email protected] for details on all the opportunities available at each conference.

If I sponsor or exhibit will I receive delegate data?

Yes, conference exhibitors and sponsors will receive data before and after the conference.

How do I network with delegates?

Attendee profiles are individually viewable from an attendee list within the platform. You make contact with attendees by sending a connection request or organising a meeting with them from their profile. Attendees can also make contact with you by submitting a question or connection request to your exhibition stand. Attendees will be listed on both an Attendees page and also a Suggested connections page. They are listed in order of most relevant connection. This is facilitated by the platforms AI. From an attendee profile you’re able to make connection requests, set up meetings. You can host group discussions and private one-to-one chats via text or video calls on your stand. All of your own meetings and connections will appear in your personalised event schedule. As an exhibitor you’re also able to view the connections and meetings of all of your team members on-site. This is viewable via your Exhibitor Centre.

Will delegates be able to physically see me in my workspace?

If you choose to! By activating the video call in the chat facilities, you will be able to speak to people face-to-face.

How does an interactive sponsor profile work?

It’s a micro website for your company within the event. You can upload your own graphics, add an advert, links to documents, links to video content and also set up a Zoom, Teams or google meets link to facilitate meetings you’d like to host, if you want to. Delegates can make contact with you by submitting a question or contact request on the stand. You’re then able to get back to them or facilitate a video call. Please access the Swapcard guide here on how to set up your stand.

Will the data of visitors to the interactive sponsor profile be captured?

You’ll have direct access to a dashboard which will show the number of views and downloads from your interactive sponsor profile, connections and leads your team have made, within the management system. Post event we’ll share the following:

• Who visited

• Which documents were viewed, downloaded

• Which videos were watched and by whom

• Who clicked on the website and social links 

Delegate registrations
As part of your package you are entitled to an unrestricted number of delegates from your organisation to attend the event (unless specified during the booking process). This gives you the flexibility to have as many or as few people as you’d like to make connections, have meetings and participate in conference sessions.  

How can I measure return on investment?

The full report you will receive at the end of the event allows you to easily cross reference your objectives against your data.

What if there are technical issues on the day?

As always the PLSA team will be on hand to assist with any issues you encounter, in addition the platform offers three forms of technical support; live chat, a dedicated telephone number for exhibitors and sponsors, plus an email address.

Get in touch


Event, webinar and training enquiries: Nikolina Hudi:
0207 601 1710 
[email protected]

Exhibiting, speaking, sponsoring, or becoming an Education Partner: Adrian Messina
020 7601 1772 
[email protected]