FAQs
Previous page

The below video shows how our digital conference platform will look and work at our events.

I've registered for the event. How do access the conference platform when the event starts?

Attendee Joining Instructions will be sent by email to registered delegates before the event, and will contain a link to access the event. If you think you are registered but haven’t received the Joining Instructions please contact [email protected].

Can I register once the event has already started?

Yes. Your booking will be processed and Joining Instructions, containing the link to access the event, will be emailed to you as soon as possible.

How do digital conferences work?

The PLSA digital conferences will offer everything you have come to expect from our world-class face-to-face conferences, with a digital twist. At the heart of the event remains the programme, which will feature sessions from industry experts and thought leaders who bring intelligence and insight from pensions, economics, and politics.

To make the sessions easier to digest in their online format, the programme will be split across additional days and will run in the mornings.

Participants can explore the platform in the same way they would a venue, visiting the exhibition hall, attending sessions, and meeting new contacts and old friends in our new networking lounge. You can view our conference demonstration in order to familiarise yourself with the platform ahead of the conference.

Key features:

  • A world-class conference programme held in a digital auditorium and breakout rooms.
  • An interactive exhibition hall where you can chat via text, video or audio call, and download materials.
  • A new networking lounge, designed to create even more networking opportunities.

What software will I need in order to attend?

The beauty of our digital conference is that all you need is an internet connection to join. As a result, the new digital experience means that your whole team can now benefit from our world class programme. The latest versions of Firefox or Chrome are the preferred browser to use to guarantee a great viewing experience.

Will someone show me how to use the new platform?

The platform is simple to operate and we will have a helpdesk available for the duration of the conference. We also have a demonstration available on our website, so that you can understand the platform functions ahead of the conference.

What if there are technical issues on the days? 

As always the PLSA team will be on hand to assist with any issues you encounter, in addition the platform offers three forms of technical support; live chat, a dedicated telephone number for delegates, plus an email address.

Why is the conference longer?

To make the sessions easier to digest in their online format, the programme is split across additional days and will run in the mornings, allowing for extra networking time in the afternoons.

Other than conference sessions, are there any other activities I can take part in? 

Yes, we have a number of activities scheduled throughout the conference. These include:

  • Exhibition – you can network and talk directly to each stand representative through the platform. Our exhibitors will have an array of literature which you can collect directly from each stand, so please do stop by and say hello.
  • Networking lounge – connect with other delegates and share insight with the networking tools available on our digital platform.
  • Delegate conference game – who doesn’t love a prize? Explore the digital platform to build up your points. 

Can I use multiple devices to access the conference? 

The platform operates a Single Sign On (SSO) authentication scheme, which means that all users can access the platform from a single device. If you would like to use multiple devices e.g. a laptop and tablet, you must be signed out of one device before accessing the platform on a different device. You can access the conference using your registration details which are unique to you. We recommend that you test out your device and connectivity to ensure a good quality viewing experience.

I would like to attend two sessions which are scheduled to take place at the same time. Will the sessions be recorded?  

All sessions will be recorded and available on demand via the event platform for 30 days. Where permission has been granted, the presentations will also be available to download via the platform.

Will there be an opportunity to engage with speakers and ask questions at the session?

Yes, speaker Q&A can be facilitated during the live sessions.

I usually get CPD points at your conferences. Will this change if I attend the digital conference?

You can still earn CPD points under the PMI CPD Scheme. The event may qualify for CPD hours under other schemes.

I really enjoy meeting with my peers at your conferences. Will there still be an opportunity to network?

You can network with delegates using our audio, video and chat tools available in the networking lounge. The delegate lists will also be available online, so you can easily network with all of your peers.

I’m looking for a new supplier, can I still meet with exhibitors at the conference?

There will be a number of opportunities for you to explore the exhibition and access thought leadership content from consultants and service providers who can help you achieve your goals. 

Do I need to attend all the sessions?

We know that as well as attending sessions, networking is equally as important. We have added break times to allow you time to explore the platform, meet our exhibitors and connect with your peers. Our exhibitors will be also be available on their stands in the afternoon for meetings and networking.

Can I choose which sessions I would like to attend in advance?

You do not need to pre-register to attend any of the sessions.

Can I still collect industry publications and other literature to keep updated with industry news?

Yes, on the exhibitor stands you can add publications and materials to your digital conference bag. You will also be able to connect with them and keep up to date with industry news.

I normally attend as a delegate, can I upgrade and purchase a sponsorship package?

We have a number of exhibitor and sponsorship packages available. Please contact [email protected] for more information.

How can I register my whole team?

You can register your team via the conference website. You are able to book your whole team under one booking.

What about my details? Will they be safe if I go online?

Your details are safe with us, please refer to our privacy policy which explains how the PLSA collects and uses personal data in line with the General Data Protection Regulation (GDPR) and other UK data protection laws. 

Are there any standards or guidelines for behaviour at digital events?

Attendees of our digital events must abide by our Code of conduct for digital events

Can I register for events over the phone?

PLSA event bookings are processed online only. Please register via our website. If you have not attended an event before you will need to create an account prior to being able to book. To register for a new account please click here.

For any issues with the booking process please contact  [email protected], 0207 601 1710.

I have forgotten my account password, what shall I do?

Please request your password via the “Password Reset” button on the login page of the online portal. If you are not receiving your password-assistance email please check your spam or bulk email folder. If you still have not received a password-reset link please contact Nikolina Hudi [email protected] or 0207 601 1710.

Can I attend only one day of the conference?

Yes you can but this does not change the fee. We do not offer daily tickets.

Can I see the list of delegates?

We only share this information with people that are attending the event. We do not make delegate lists public. The delegate list will be shared as part of the pre-event information approximately one to two weeks before the start of an event.

Can I transfer my place to somebody else?

You can transfer your registration to a different delegate before the event using the Manage Registration option in your online account. Please note that tickets are non-transferable between colleagues during the event. It is not possible to share registrations. 

Can I pay with an invoice?

Yes, please select Invoice as a payment option during the booking journey if you would like to pay via invoice.

Can I make any changes to my existing booking?

You can add/update sessions, transfer delegates and request cancellation in your online account. If you require any assistance please contact Nikolina Hudi [email protected] or 0207 601 1710.

Are there any cancellation charges?

For terms and conditions of registrations please click here.


How does a digital conference work?

The PLSA digital conferences will offer everything you’ve come to expect from our world-class face-to-face conferences, with a virtual twist.

At the heart of the event remains the programme, which will feature sessions from industry experts and thought leaders who bring intelligence and insight from pensions, economics, and politics.

To make the sessions easier to digest in their online format, the programme is split across additional days and will run in the mornings.

On entering the digital conference platform delegates will be greeted in the lobby area by a short video from Julian Mund, our CEO, providing an overview of the conference and what to expect. Participants can then explore the platform in the same way they would a venue, visiting the exhibition hall, attending sessions, and meeting new contacts and old friends in our new networking lounge.

Key features:

  • A world-class conference programme held in a digital auditorium and breakout rooms.
  • An interactive exhibition hall where you can host your stand and chat via text, video or audio call, whilst delegates download your materials*.
  • A new networking lounge, designed to create even more networking opportunities.
  • A conference game to encourage attendees to navigate their way around the platform.

How long are the conferences?

To make the sessions easier to digest in their online format, the programme is split across additional days and will run in the mornings, allowing for extra networking time in the afternoons.

NEW CONFERENCE DURATION

NEW Tech Conference 25 - 26 November 2020
Investment Conference 8 - 12 March 2021
LA Update 11 - 12 November 2020
Trustee Conference 15 - 16 December 2020
Local Authority Conference 17 - 21 May 2021
     
What sponsorship and exhibition options are available?

Please contact [email protected] for details on all the opportunities available at each conference.

If I sponsor or exhibit will I receive delegate data?

Yes, conference exhibitors and sponsors will receive data before and after the conference.

How do I network with delegates?

If you have an exhibition stand, you can host group discussions and private one-to-one chats via text, video or audio calls*. Plus, where permission has been granted, you can view the delegates’ full profile. Additionally, we have a dedicated networking area where all delegates can use the same technology to meet new contacts. Each attendee has a profile, you can access the profiles via the networking tab. From there you’ll be able to see the full attendee list, and via another tab who is online at that particular time. You can either message, audio or video call from this area.

Will delegates be able to physically see me in my workspace?

If you choose to! By activating the video call in the chat facilities, you will be able to speak to people face-to-face.

How does a digital exhibition stand work?

In the same way a physical stand does, without the sore feet. The stand can be customised with your brand and materials, and delegates will visit you to chat via text, audio or video call. They can watch videos, add documents and presentations to their digital conference bag.

Can I capture data on stand?

Absolutely. On the last day of the event the PLSA team will send you a full report including:

  • Who visited and the frequency 
  • How long they stayed
  • Which documents were viewed, downloaded and added to the conference bag, and by whom
  • Which videos were watched and by whom
  • Who clicked on the website and social links
  • Plus, the live chats are recorded so you don’t need to take notes.

Will I get stand personnel included with my exhibition stand booking?

Yes, included in the package are stand personnel (or booth representatives as they are now called), registration places plus one delegate registration. These passes allow access to the exhibition hall and the back office for set up. If booth representatives wish to attend sessions and utilise the other networking facilities, they need to upgrade to delegate passes which does incur a cost.

How many members of the team can be represented on the virtual stand at one time?

It is completely up to you, but no more than five is recommended as best practice.

How do I set up a digital exhibition stand?

In the same way you receive early access to a physical exhibition hall, booth representatives will be granted early access to the platform where you can follow the handy guidance video on how to build your stand. There’s a selection of booth templates you can choose from (based on your package) and tailor by selecting your brand colours and logos. This is then layered with the videos and documents you choose to feature. All the branding opportunities with none of the heavy lifting!

Are there virtual name badges so you can see who you’re talking to?

You don’t need name badges. Instead, by clicking on the networking tab you’ll be able to see the full attendee list, and via another tab who is online at that particular time. You can either message, audio or video call from this area.

How can I measure return on investment?

The full report you will receive at the end of the event allows you to easily cross reference your objectives against your data.

What if there are technical issues on the day?

As always the PLSA team will be on hand to assist with any issues you encounter, in addition the platform offers three forms of technical support; live chat, a dedicated telephone number for exhibitors and sponsors, plus an email address.

Get in touch


Event and webinar enquiries: Nikolina Hudi:
0207 601 1710 
[email protected]

Training enquiries: Anna Dixon
[email protected]
0207 601 1765

Exhibiting, speaking, sponsoring, or becoming an Education Partner: Adrian Messina
020 7601 1772 
[email protected]